Privacy Policy

This Privacy Policy explains how Green Partner Energy Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, submit your details, upload documents, or interact with our services.

1. Who We Are

Green Partner Energy Ltd is a UK-based company that helps homeowners make smarter decisions about home improvements by connecting them with vetted and trusted local professionals.

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Registered Office: Raglan Court, Ta27pj

Company Number: 16488374

Contact Email: Tommy-Lee.hill@thegreenpartner.co.uk

2.What Information We Collect

We may collect and process the following types of personal data:

  • Information You Provide:
  • Full name
  • Email address
  • Phone number
  • Postcode and address
  • Uploaded documents (e.g. quotes, reports, surveys)
  • our preferences, comments, and any other information you submit through our website forms or email
  • Technical Information:
  • IP address
  • Browser type and version
  • Pages visited
  • Device and operating system
  • Cookies and analytics data

3.How We Use Your Information

We only collect and process your information when we have a legal reason to do so. This includes:

  • To provide our service (e.g. match you with a trusted partner)
  • To analyse and decode quote documents you upload
  • To contact you with updates or to confirm your needs
  • To pass on relevant details to vetted partner installers (with your consent)
  • To improve our website, service, and performance
  • To send you relevant marketing messages (if you opt-in)

4.Legal Bases for Processing

We rely on the following lawful bases:

  • Consent – when you tick a box to receive marketing or share details with a partner
  • Contract – to provide a service you’ve requested (e.g. quote analysis)
  • Legitimate interest – to improve our services, prevent fraud, or respond to enquiries
  • Legal obligation – where we are required to comply with UK/EU laws

5.Who We Share Data With

We may share your information with:

  • Vetted, MCS-certified or qualified home improvement professionals
  • Trusted service providers (e.g. email platforms, cloud storage, website hosting)
  • Regulators or legal authorities if required

We never sell your data to third parties. Ever.

6. Data Storage & Security

We store all data securely using industry-standard encryption and access controls.

Your data may be processed by trusted third-party software and services under contract with us, but always within GDPR rules.

7. Cookies & Tracking

Our website uses cookies to:

  • Understand user behaviour (via tools like Google Analytics)
  • Improve performance
  • Remember preferences

You can control or delete cookies via your browser settings.

8.Your Rights (Under UK GDPR)

You have the right to:

  • Access your personal data
  • Correct any inaccurate data
  • Request deletion (“right to be forgotten”)
  • Withdraw consent at any time
  • Object to processing
  • Request data portability
  • Complain to the ICO (Information Commissioner’s Office)

To make a data request, email us at: Tommy-Lee.hill@thegreenpartner.co.uk

9. How Long We Keep Your Data

We only keep your information for as long as necessary for the purposes it was collected. Typically:

  • Contact details: 24 months
  • Uploaded quotes: 6–12 months unless otherwise agreed
  • Analytics: anonymised after 36 months

10.Children’s Privacy

Our service is not directed to children under 18, and we do not knowingly collect personal information from minors.

11.Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.

12.Contact Us

If you have questions or want to exercise your rights, contact:

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Data Protection Officer

Green Partner Energy Ltd

Tommy-Lee.hill@thegreenpartner.co.uk

Ta27pj, Raglan Court

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